Terms & Conditions

 Welcome to the Eastlake Equestrian website terms and conditions for use. These terms and conditions apply to the use of this website at www.eastlakeequestrian.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
The www.eastlakeequestrian.co.uk website is operated by:
Miss C Eastlake, Mr S Eastlake trading as Eastlake Equestrian.
We are not registered for VAT. 

Eastlake Equestrian recommends that you print out and keep a copy of these terms and conditions for future reference.These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights

Our contact details are as follows:
Trading address:
1 Vaulty Manor Cottage, 
Goldhanger Road,
Heybridge,
Maldon, 
Essex,
CM9 8BQ
United Kingdom.
General email: info@eastlakeequestrian.co.uk
Telephone number: 01621 852704

1: The Contract Between Us
Any contract for purchases made through the website taken will be with Eastlake Equestrian. Eastlake Equestrian must receive payment of the whole of the price for the goods that you order (including the applicable delivery charge) before your order can be accepted, and the contract formed.
Once payment has been received Eastlake Equestrian will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Eastlake Equestrian’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Eastlake Equestrian is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2: General Terms
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Eastlake Equestrian website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

3. Ordering From Us
3.1 You are deemed to place an order with us by ordering via our online checkout process, or by sending email / postal order form complete with payment. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order receipt confirmation, detailing the products you have ordered.  The decision to purchase an item ultimately lies with the customer and we cannot be held responsible for any consequences relating to any products purchased from this website.
3.2 Our acceptance of an order takes place when we email you an order confirmation. We will send you a despatch confirmation by email. When we email you the order confirmation the purchase contract will be made even if your payment has been processed immediately,  unless we have notified you that we do not accept your order or you have cancelled your order.  We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods. 3.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
3.4 We aim to have stocks readily available of most items shown on our website, but on some occasions items may be subject to availability and could be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed by email and/or telephone. You may be offered an alternative delivery date for the ordered item, an alternative product or a full refund. NB: Some products are despatched directly from our suppliers, where this is applicable your order may be despatched in more than one consignment. You will be notified if this is the case your postage and packing charge will  not be affected.
3.5 Overseas Customers
We are happy to deliver worldwide. Currently our checkout is set up for European Union country deliveries, upto a weight limit of 15kg. The postage & packing charge for your country will be displayed at checkout. If your order exceeds the 15kg limit please email us at info@eastlakeequestrian.co.uk with your full order details & delivery address and we shall obtain a shipping quote for you.  If you would like to purchase from outside the European Union please email us at info@eastlakeequestrian.co.uk with your full order details & delivery address and we shall advise on stock availability and shipping quote for your acceptance, before proceeding with the processing of your order. All deliveries will require a signature on delivery. Any custom duties / levies applicable will be the sole responsibilty of the purchaser.

4 Pricing
4.1 Our prices do not include VAT as we are not registered for VAT
4.2 Where we charge seperately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website (see Customer Information)
4.3 Our prices are reviewed periodically and the next review will be on 28/02/11. Prices can change throughout the year without notice and after you have placed your order, in this event you will be informed of the price change before we confirm the order with you. 

5.  Cancellation And Returns Policy 
5.1 If you wish to cancel / return your order:
(a) you can notify us by email to info@eastlakeequestrian.co.uk before we have despatched the goods to you; or
(b) where goods have already been despatched to you, by returning goods to us in accordance with clause 5.2 below.
5.2 You can return goods you have ordered from us (including any free gifts or promotions) along with the original internet receipt, for any reason at any time within 7 days of receipt for a full refund of the returned item (p&p is non-refundable).  The costs of returning goods to us with adequate postal insurance to cover loss & damage shall be borne by you, and is non-refundable, please ensure that the item is protected with sufficient packaging material. we do not compensate for returns lost or damaged. Upon emailing us with your requirements to make a return we will issue you with a "Returns Number" that must be written on the outside of your parcel. Good(s) returned without email notification and the presence of a returns number will not be processed. Returns should be addressed to Eastlake Equestrian (Returns), 1 Vaulty Manor Cottage, Goldhanger Road, Heybridge, Maldon, Essex. CM9 8BQ, United Kingdom. You have 7 working days from the date the returns number was issued to return the good(s) to us. In the event that the good(s) are not returned within the specified time you will be deemed to have accepted the good(s), at which point a new purchase contract will be made.
5.3 Upon receipt of the goods returned to us in new, unused, unsoiled condition, complete with tags in place & returned in original packaging, fit for re-sale, we will issue your refund within 30days.   Please note: you are only permitted to "inspect" the items prior to returning them, "inspect" means examine and does not permit you or your horse to wear and use the item(s). For clarity please view our "Item Specific Information" detailed in the "Customer Information" section of this website. You have a legal duty to take care of the product, and this includes all tags, labelling and packaging. Tags should not be removed until you have decided to keep the item(s). Tags and manufacturers' packaging all form part of the product and in the event of an item return are required to all be returned together (tags affixed) with complete manufacturers packaging, failure to do this means you have not returned all of the product and a refund will not be issued.       
5.4 The rights to return the goods to us as referred to in clause 5.3 will not apply in the following circumstances: -in the event that the product has been used.
Where an item(s) is returned in a damaged, dirty or worn condition, which indicates they have been worn or used instead of "inspected" we will consider this as a breach of your legal duty to take care of the goods and reserve the right to recover the appropriate sums from you.
5.5 If your order qualified for Free UK Mainland Delivery and you return part of the order, you will be refunded minus the cost of the postage that is applicable to the part of the order that you retained. However if the value of the items you retain are over the qualifying spend for the free delivery then no postage charge will be deducted from the refund due.
Please note personalised items, made-to-measure items, pierced jewellery, books and dvds are non-returnable & non-refundable. We do not give refunds / exchanges on items returned after 7 days or damaged goods not notified within 3 days of receipt.

5.6 Exchange
If you would like to exchange your item, please email info@eastlakeequestrian.co.uk stating your order number and the details of your intended exchange. We will then confirm acceptance of your exchange and confirm if the new required size/colour is available along with information of the additional postage and packing fee payable for the exchange item. Please then return your item in accordance with returns policy above (items returned without a Returns Number will not be processed). Upon receipt of your returned item and any additional payment for the exchange item along with the applicable postage and packing charge, we will despatch your exchange item. We cannot guarantee that alternative colours / sizes will be immediately available.
The provisions of this clause 5.4 do not affect your statutory rights.

Please note: when returning goods from outside the UK our calcellation / returns policy above applies and you are responsible for paying any customs duties / levies applicable to the good(s) either on exit from your country or upon arrival at UK customs. If the returned good(s) fail to reach us because they have been held at customs due to you not paying any duties / levies due, then we shall not have received the good(s) back, and therefore you will not have returned the good(s) to us. It is your responsibility to pay all custom duties / levies due and if you fail to do this, legally you will have not returned the goods to us or kept them in your care and therefore will not be entitled to any refund or exchange. 
Non EU Customers.
The EU Cancellation rights set out above, do not apply to customers from outside the EU, if you wish to return an item due to it being mis-described or faulty, we will accept a return from you in accordance with our returns policy, detailed above. If we reasonably agree with your concerns we will confirm by email and issue you a Returns Number, you are required to return the item to us with 7 working days from the date of Returns Number issue. Upon receiving the item back for inspection by us and / or the manufacturer or other responsible body to confirm your concern is genuine (which can take up to 28days) we shall issue you an internet credit note. We will not refund shipping costs.

Goods lost in transit:
We will not accept liability for goods lost in transit unless you have notified us in writing (email: info@eastlakeequestrian.co.uk) within 5 working days from the “expected delivery date”. The “expected delivery date” should be taken as within 6 working days from the date of your despatch notification email for UK customers and 10 working days from the date of your despatch notification email for international customers.

Faulty Items:

Goods Damaged in Transit

If your goods were damaged in transit, we request that you report it to us within 3 days. If goods are visibly damaged on receipt, please sign the delivery stating the damage or refuse to accept the parcel. Once the damaged goods have been received back into our warehouse we'll send out replacements.

Goods Faulty Within 6 Months

If you feel that a product is faulty, please stop using it immediately and contact us at info@eastlakeequestrian.co.uk with your concern.  If you continue to use the product after discovering a fault, it will be deemed that you have accepted the goods in their damaged condition.  To return faulty goods please follow our returns policy above.  Upon receiving the item back we will inspect it and, may forward it on to the manufacturer or other knowledgeable body for testing, to ascertain if it is faulty or if the fault is a result of mis-use and/or neglect.

If you are reporting faulty goods within 6 months of receipt you maybe entitled to a repair or a replacement. If we can not do either of these we will refund your money but if the products have been used we may deduct a percentage for you benefiting from this use. 

Goods Faulty After 6 Months
After 6 months of receipt, provided your product is within its warranty period, you are entitled to a warranty repair or replacement.

Please note that the cost of returning these items is the responsibility of the customer.

Should the claim not be accepted we will inform you in writing of the reason and if requested the goods will be returned to you at your cost. In the case of refunds these will be made within 30days. Please note: Due to health & hygiene hazards involved with the inspection of horse clothing, we regret we are unable to handle any item unless it is clean & dry. (Health & Safety at Work Act 1974).

6. Licence
6.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies. 
6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 6.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website. 
6.3 Subject to clause 6.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. 
6.4 Any rights not expressly granted in these terms are reserved. 

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Eastlake Equestrian website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the Eastlake Equestrian website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

7. Service Access
7.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. 
7.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. 
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Eastlake Equestrian website.
8. Payment Details
Eastlake Equestrian accepts payment by Visa, MasterCard, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion. We do offer a currency conversion facility to give you an idea of prices in your currency, simply click on your currency symbol in the basket display area. This currency conversion is a guice only, your credit card company will perform currency conversion at the time of payment processing.Upon receiving your order Eastlake Equestrian carries out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction.
9. Availability Of Goods you Order
If Eastlake Equestrian has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Eastlake Equestrian from your credit card will be re-credited to your account and Eastlake Equestrian will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Eastlake Equestrian will not be obliged to offer any additional compensation for disappointment suffered.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

10. Visitor Material And Conduct
10.1 Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 
10.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
10.3 You may not misuse the Website (including, without limitation, by hacking). 
10.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 10.2 or 10.3.

11. Links To And From Other Websites
11.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
11.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Eastlake Equestrian logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with  us nor present any other false information about us;
(e) you do not otherwise use any Eastlake Equestrian trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 11.2 for breach of these terms and to take any action we deem appropriate.
11.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 11.2.

12. Registration
12.1 To register with www.eastlakeequestrian.co.uk you must be over eighteen years of age.
12.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
12.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
12.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions. 

13. Disclaimer
13.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
13.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 

14. Liability
14.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 
14.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
14.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 
14.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

15. Governing Law And Jurisdiction
15.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
15.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

16. Miscellaneous
16.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
16.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
16.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.