Product Guidance

Decision to purchase
The decision to purchase a product from this website is made completely by the purchaser. In the event that you require very detailed specific product information that is not available in the item descriptions then we strongly suggest you contact the product manufacturer directly for the most comprehensive up-to-date product information available to assist you in your decision to purchase.

Horse/ Pony Rugs & Exercise Sheets
Firstly, we strongly suggest that you measure your horse in order to purchase the correct size rug or exercise sheet. For guidance on measuring your horse or pony for a rug or exercise sheet please click on the “Rug Size Guide” below.

When you try your new rug or exercise sheet on your horse or pony, please ensure that you do not remove the manufacturer’s tags from the item, that you do not destroy or damage the manufacturers packaging and that you do try your new rug on over the top of a clean summer sheet or clean cotton bed sheet. The manufacturers’ tags & packaging all form part of the product and you have a legal duty to take care of the entire item not just the rug / exercise sheet itself.

In the event that you wish to return a rug, you are required to return it in “new condition”, (un-used, un-marked, un-stretched) complete with tags still attached & all manufacturers packaging. If you fail to comply with these requirements we will consider you to be in breach of your legal duty to take reasonable care of the item and will claim any reduction in resale value of the item from you, which may be deducted at our discretion from the refund.

Footwear
When you receive your new footwear, please ensure that you do not remove the manufacturers tags from the item, that you do not destroy or damage the manufacturers packaging. The manufacturers’ tags & packaging all form part of the product and you have a legal responsibility to take care of the entire item not just the footwear.

When you first try on your new footwear it should be immediately apparent if they are too small, if you cannot easily & comfortable insert your foot into the footwear then they are too small, if you cannot comfortably do up the zip or fastening then they do not fit. Do not force the footwear on, and certainly do not force zips or fastenings, you will damage the footwear and possible yourself also.

If the footwear does not fit you, please follow our returns policy / exchange information detailed above. In the event that you have used force on footwear zips or fastenings and have damaged the footwear, then we shall consider you to be in breach of your legal duty to take reasonable care of the item and will take steps to recover our losses from you. If we have reason to suspect that you have deliberately damaged the footwear in anyway in order to claim they were faulty on arrival, we will take measures to recover our losses from you and where necessary inform the legal authorities.

Clothing
When you receive your new clothing, please ensure that you do not remove the manufacturers tags from the item, that you do not destroy or damage the manufacturers packaging until you are happy to keep your item. The manufacturers’ tags & packaging all form part of the product and you have a legal responsibility to take care of the entire item not just the item of clothing.

When you first try on your new clothing item it should be immediately apparent if it is too small, if you cannot easily & comfortable put the item on then it is too small, if you cannot comfortably do up any zips or fastening then it does not fit. Do not squeeze into the clothing which will leave it stretched, and certainly do not force zips or fastenings, you will damage the clothing and possible yourself also.

You are legally required to take care of the item which means not marking it, or damaging it in anyway. Ladies please be careful not to mark items with make-up when trying items on. If your item does not fit, please follow our returns policy / exchange information detailed above. In the event that you have used force on clothing zips or fastenings or have stretched and distorted the shape of the garment or damaged it in any other way, then we shall consider you to be in breach of your legal duty to take reasonable care of the item and will take steps to recover our losses from you. If we have reason to suspect that you have deliberately damaged the item in anyway in order to claim that it was faulty on arrival, we will take measures to recover our losses from you and where necessary inform the legal authorities.

All Products
When you receive your new products please ensure that you do not remove the manufacturers tags from the item, that you do not destroy or damage the manufacturers until you are happy to keep your purchase. Manufacturers’ tags & packaging all form part of the product and you have a legal duty to take care of the entire item.  For numnahs & saddlecloths please first try on over a clean summer sheet of cotton bed sheet. For leg boots, please ensure that the horses’/pony’s legs are clean & dry before trying on for fit and then removing immediately if they do not fit.

Basically you have a legal responsibility to take reasonable care of an item (including tags & packaging) while you decide if it is suitable for you. For hassle free returns please follow our guidance notes and return any unwanted items in “new condition”, (un-used, un-marked, un-stretched) complete with tags still attached & all manufacturers packaging.

If you fail to comply with these requirements we will consider you to be in breach of your legal duty to take reasonable care of the item and will claim any reduction in resale value of the item from you, which may be deducted at our discretion from the refund.